Do you want your call center or sales department to work flawlessly with no interruption or losses? Then using an on-call scheduler is a must for you! Nothing is surprising in automation tools used ...

The human experience is tied to the tangible results a company sees, such as increased customer loyalty, higher employee retention, and overall business performance. It’s time to start driving better ...

More than 50 students from a private coaching centre in Maharashtra’s Pune district have been hospitalised after they suffered from food poisoning, a police official said on Sunday. All are in a ...

Sytel has predicted that as automation is introduced to manage service levels in contact centre will be reduced by 90%+.

Lawmakers and advocates praised action taken by the Maine Legislature in the final hours of this year’s session to pass and fund a bill creating a sustainable revenue source for the more than 20 ...

President & CEO Etech Global Services NACOGDOCHES, TEXAS, USA, April 11, 2024 /EINPresswire.com / -- Etech Global Services, a revered global provider of omnichannel customer engagement solutions, has ...

The Giants superstar was offered a one-match ban for launching at the ball in a marking contest with a motion similar to the one that led to Bombers forward Peter Wright’s four-week suspension for ...

The 135,000-square-foot HealthEU Center will combine academics with recreation, health and well-being offerings.

Former South Sydney assistant David Furner is reportedly in negotiations to return to Redfern to assist head coach Jason Demetriou during a turbulent period at the club. Furner was Tim Sheens’ ...