Dans plusieurs secteurs, comme la grande distribution, la restauration, l’hôtellerie et encore le commerce de détail, la figure du « mystery shopper » est très répandue. Né aux États-Unis dans les ...

Les notations des clients ne seraient pas seules à être utilisées pour élaborer la note de magasin de Google. Depuis peu, un terme énigmatique fait son apparition : le Mystery Shopper Rating. Il ...

Mystery shopping can sound like a dream side hustle. After all, who wouldn’t love getting paid to shop, dine or visit a spa or theater while secretly evaluating their service? But it’s not all nice ...

Mystery shopping can be a great way to earn extra money, working very conveniently on your time and without anyone looki ...

Standards of customer service in supermarkets and other customer-focused businesses across the Middle East are set to be put under the spotlight after WPP marketing consultancy Grass Roots announced ...

The UK’s only island city is unafraid to trade on its maritime roots – naval heritage is everywhere, from the HMS Victory to the Mary Rose – but Portsmouth also offers modern shopping districts, a ...

Dubai Chambers has reported strong growth in its Service Excellence Programme during the first half of 2025, highlighting the private sector’s increasing commitment to customer service competitiveness ...

An undercover shopper investigation of Ontario financial advisers has found that only a third of them gathered thorough, know-your-client information, and less than a quarter discussed how the adviser ...