Smartphone, l’instrument du renouveau du mystery shopping, la mesure de la satisfaction et de l'expérience client en point de vente Créé dans les années 40 aux États-Unis, le concept de client mystère ...

Le Mystery Shopping est utilisé par les dirigeants des grandes entreprises afin de tester la qualité de leurs produits et de leurs services dans des conditions réelles. Ainsi, un client mystère se ...

Have any of you heard of the Google Ads mystery shopping rating? Well, it may be used by Google for the overall store rating, which is calculated from customer reviews and a "Mystery Shopping Rating," ...

In an era dominated by AI‑powered cameras, smart shelves and predictive analytics, the traditional mystery shopper strategy for retailers might seem like a thing of the past. But as the founder and ...

A mystery shopper has shared how people can enjoy luxury experiences for free. Posting on TikTok under the handle @Airic.z, Airic is a London-based accountant and content creator who regularly posts ...

30 January 2007UAE customer service comes under the spotlight as Grass Roots launch the first comprehensive Mystery Shopping service Grass Roots has announced it has began recruiting members to the ...

Mystery shopping can sound like a dream side hustle. After all, who wouldn’t love getting paid to shop, dine or visit a spa or theater while secretly evaluating their service? But it’s not all nice ...

D’ordinaire, après un détartrage, je ne partage pas mon niveau de satisfaction avec mon cabinet dentaire. Je ne remplis pas non plus les QCM « expérience client » des enseignes qui ont pourtant la ...