Le Mystery Shopping est utilisé par les dirigeants des grandes entreprises afin de tester la qualité de leurs produits et de leurs services dans des conditions réelles. Ainsi, un client mystère se ...

Developed to address the evolving demands across the channel, the programme focuses on qualitative observation of live interactions across retail and F&B touchpoints.

Quelques mois après l’acquisition de Masters Consultants, BVA franchit une nouvelle étape dans la construction de son pôle dédié à l’expérience client. Prochain défi : la reprise de l’institut LH2.

The study presented here examines the views of the client perspectives on competitor mystery shopping in the light of the increased use of this technique in the research industry. The study presented ...

Mystery shopping is a fantastic way to earn some extra money, although it cannot really be considered a work at home job. Some people are able to earn more than just a little extra money with mystery ...

Mystery shopping can sound like a dream side hustle. After all, who wouldn’t love getting paid to shop, dine or visit a spa or theater while secretly evaluating their service? But it’s not all nice ...